Diagnostics, audit and recovery
Find a failed job, inspect affected documents and preserve useful evidence for support.
Diagnostics
Open Administration → Diagnostics when your role permits it. The page shows a paginated job table with status, message and available actions. Use the filters to narrow the list, then open a job to see its details and affected documents.
- 1Filter the job list
- 2Open one job
- 3Inspect failed documents
- 4Resolve the cause
- 5Retry only affected work
A completed sync and successful processing of every file are different things. Read the detail message and document statuses rather than relying on a single green badge.
Where offered, retry a failed document or a selected group after correcting its cause. A full resynchronization is not the first response to an unsupported file, expired credential or permission problem. See connector troubleshooting.
Audit log
Authorized users can search and filter audit events and expand an entry for its details. Reading and exporting audit evidence may require different permissions. Choose the appropriate date range and scope before exporting.
The activity icon in a chat or agent opens its related activity. Use it for detailed task actions; use the administrative audit log for organization-level events. Neither should be treated as permission to repeat an unconfirmed external action.
Retention
Review the audit retention period, cleanup state and any legal hold in the available administration controls. The initial period is six months; automatic cleanup must be configured separately. Your organization should decide its appropriate policy with its responsible advisers, rather than treating a default as a blanket legal guarantee.
Backup and restore
Managed SaaS infrastructure recovery is handled by the operator, not by ordinary workspace members. On applicable Dedicated or On-Prem installations, authorized operators may have additional backup controls.
Before requesting a restore, identify the affected organization, data and last known good time. A restore can replace newer information; preserve relevant exports first if permitted. Do not assume that restoring CogLake reverses an email, purchase or change already made in another service.
Contact the operator for available recovery points and scope. This handbook intentionally does not contain infrastructure administration procedures.