Plans, billing and usage
Review your plan, understand subscription restrictions and restore access without changing roles.
Open the organization's Plan & usage or billing area where your role and installation make it available. The active plan, billing controls and measured usage are different from your personal model-provider account.
AI Workspace and provider costs
AI Workspace is offered at a fixed €9 per user per month, whether the underlying plan is billed monthly or annually. There is no discounted €7 annual-payment rate for this add-on. The checkout shows the binding total, tax treatment, seats and billing period before purchase.
BYOK provider charges and subscription limits are separate. Connecting an API key does not provide credit at that provider, and buying AI Workspace does not automatically purchase a third-party model subscription.
Trial, activation and expiry
- 1Review the plan
- 2Complete checkout
- 3Confirm the active subscription
- 4Continue within its limits
After payment, the correct organization should become usable under the purchased plan. If it remains read-only despite an active plan, check the selected organization and contact support with the payment reference. Do not buy the same plan repeatedly or remove security restrictions to work around the problem.
When a trial or subscription ends, the product displays the applicable restriction and available plan action. This is not the same as a missing administrator permission.
Trial data is retained for 30 days after expiry before eligible cleanup; use the displayed recovery deadline. When AI Workspace entitlement is absent, existing chats can be read but new AI work and chat export are not available. Other feature restrictions depend on the current plan.
Changes and cancellation
Use the available plan or billing portal controls and read the confirmation, effective date and price before submitting. A cancellation generally has an indicated end date; it is not the same as immediately deleting data.
Consumer cancellation and withdrawal options are available through the applicable website/contract links. Your confirmed contract and checkout determine the terms. Removing a member or deleting an agent is not a cancellation request.
Limits and upgrades
The plan comparison checks current usage against candidate plans. An already-too-small plan may not be selectable. Hard limits can stop an upload or action instead of silently accepting incomplete work.
Review company storage, any personal file allowance, seats and relevant usage. Use the offered upgrade action or contact the billing administrator. See storage and retention and access troubleshooting.
Dedicated and On-Prem installations may use a contract/license instead of self-service checkout. Ask the responsible operator when billing controls are not offered.